Return & Refund Policy

We hope you are satisfied with your purchase. Due to the nature of Cirkul consumable products, we are unable to accept returns or provide refunds.

If your order arrived damaged, please notify our Customer Experience Team at help@drinkcirkul.com within 45 days from the date the order processed. After reviewing the issue, the team may determine that a replacement product can be provided. We reserve the right to offer only one replacement per account customer.

Delivery of orders is confirmed by the shipping carrier. If you believe your order was not delivered, please contact us at help@drinkcirkul.com within 5 days from the delivery date shown by the carrier. Eligible non-delivery claims may receive one reshipment. Notifications made after that 5-day window may not be honored, and neither a replacement nor a refund will be provided.

We cannot offer refunds, exchanges, customer service, or replacements for products acquired from unauthorized resellers, including sellers on Amazon, eBay, similar online marketplaces, or any other reseller or group that trades or sells Cirkul products.

For questions about this policy, contact Cirkul, Inc. at help@drinkcirkul.com.